March 16th, 2020
There is no doubt that we must all work together to lessen the spread of Coronavirus (Covid19).
To that end, I am asking for your help to ensure that you, our staff and other clients stay safe and healthy by following a few simple protocols over the coming weeks.
When arriving at the Hospital, please call or pop in to give us a heads up that you are here. Then wait in your car with your pet until you hear back from us. Preferably, we will come and get your pet and take it into the hospital for examination then have the veterinarian call you to discuss the visit.
If that is not possible, then please limit the number of people accompanying the pet - preferably to 1!
While in the hospital, please maintain a distance of 3-6 feet between you and other folks. Feel free to wash your hands or use the hand sanitizer at any time.
Prescriptions and food can be brought out to your car if you call us from the parking lot and ALL payments can be made over the phone. Receipts can be mailed- snail mail or email.
So far, only 1 dog (in Hong Kong) has tested weak positive for the virus and transmission has only been from humans to dogs, NOT the other way around. No studies have been done yet on cats.
Pets in contact with sick people could possibly carry the virus on their fur but how long it survives isn’t known.
To keep our clients and staff healthy, we have increased the frequency and scope of our hospital cleaning.
Our goal, as always, is to continue to offer your pets the care that they need.
Christina Watson DVM
March 18th, 2020
Please note that orders are taking a minimum of 3-5 business days to be delivered. We are also not able to place orders every day. Please keep this in mind if your pet if getting low on food/medication.
If your pet is in need of food or medication please give us a call today or tomorrow. Our next order will be placed on Friday March 20th in the morning.
We are asking that all orders be paid for over the phone or by credit card. When your order arrives we will call you and let you know. When you are coming to pick up your order please give us a call and we will place the order outside for you in one of our green pick up bins. This will help us eliminate as many people coming into the clinic as possible.
We thank you for your patience and understanding while we work through this situation. We hope everyone is staying safe and healthy.
March 19th, 2020
Due to the current outbreak of COVID-19, our supplier has been overwhelmed with orders and this has impacted our ability to fill all food orders in a timely fashion.
We have a limited supply of small food bags in stock. If your order has not come in yet, please contact us and we will see if we have a small bag to tide you over. There will be a limit of 1 bag per customer until regular supplies have normalized.
Similarly, we may need to limit the amount of some medication that can be dispensed.
March 24th, 2020
Please read this important announcement from Dr. Watson that includes new temporary hospital hours.
The Ontario Government has deemed businesses that provide veterinary services to be essential.
This means that you may call us and pick up any medications, food or heartworm flea and tick prevention that you pet needs.
While following “best practices” for infection control, we are able to treat all sick and injured pets and perform any surgery that is considered “essential”
Our temporary hours of operation will be:
Monday to Friday: 9:00am-5:00pm.
Please call us first at 905-853-3591 before coming to the hospital.
Remember TICKS are NOT practicing social distancing! It is now tick season and we strongly recommend either the oral or the topical tick prevention for your dog.
Christina Watson DVM
April 11th, 2020
First off, we would like to thank everyone for their patience over the past few weeks. We know it is challenging for everyone getting used to this new way of life. Please know that we are trying our best.
Our webstore is currently promoting home delivery. They are guaranteeing that if you order your pets food online and have it delivered to your home that it will get there faster than if you order the food for in clinic pick up or through us. Orders that are phoned in are still taking an extended period of time to get delivered. On average, our food orders are taking up to two weeks for us to receive
If you are not yet registered for our webstore please visit https://www2.myvetstore.ca/ to set up your account. Webstore orders must be paid for online. The webstore offers thousands of products including veterinary diets, treats, toys, pet accessories and more. We do offer free shipping on food orders over $100.
Our phones are working but our lines have been very busy due to the COVID-19 pandemic. The lines are used not only for taking food and medication orders and booking emergency appointments, but are now also being used by our doctors conducting telemedicine appointments. We are unable to take messages during business hours. We ask that you be patient and either call us back or send us an e-mail to firstname.lastname@example.org. We are checking our e-mails very regularly. Our facebook page is not continually monitored so please do not try and reach us through our page.
Our hospital hours are currently 9am-5pm Monday-Friday and 9am-1pm on Saturdays.
We would once again like to thank all of our wonderful clients for their patience and understanding of these circumstances that we are currently facing.
May 15th, 2020
Return to Routine Care:
We are happy to announce that, starting next Tuesday, the Government will allow us to offer routine services including all surgeries, vaccines, Wellness bloodwork and nail trims .
We will try to catch up on the backlog as quickly and efficiently as possible while maintaining the social distancing regulations that keep us all safe.
The phones have been extra busy recently and you may want to consider contacting us through email at email@example.com . We are checking it regularly throughout the day.
Also, consider ordering food and preventatives through “My Vet Store”.
Just go to our website at www.hollandlandinganimalhospital.ca and scroll to the bottom of the page.
Here you can order food , litter toys etc and have it delivered directly to your home for free if the order is over $60.00. As a bonus, the food companies will give you an additional 5% off the cost if you enroll in the AutoOrder program. Our distribution company, Vet Purchasing, is filling Vetstore orders first so food ordered directly through us may take a bit longer to come in.
You can place an order for heartworm, flea and tick prevention at My Vetstore and pay for it through the secure portal . We will confirm the order personally. Then, you can pick it up here or we will mail it to you at no extra charge.
We will continue to provide curb side pick up for prescriptions, food etc.
Until the day cares open and we can return to our full complement of staff, we will continue to be running at the reduced hours of 9-5 weekdays and 9-1 on Saturdays.
We are looking forward to seeing you all in the “new normal “
Again, stay safe!
June 29th, 2020
Stage 2-A Gradual Reopening
We are happy to be able to welcome back Megan and Lindsay, now that daycare is opening. This means that starting July 6th, we will be increasing our hospital hours: Monday-Friday from 8:30am to 6pm and on Saturdays from 8:30am-1pm.
While we are missing all of you, unfortunately we will still have to stay with curbside pick up and limiting pet owners to 1 per pet.
We would appreciate it if you were to wear masks when coming into the hospital, but it’s not essential unless we can’t maintain social distancing.
Yes, we know the phone lines are often busy! Try us on e-mail at firstname.lastname@example.org.
The food and medication orders are getting quicker, but remember, MyVet Store orders are still filled first-have a look at this website https://www.myvetstore.ca/. Lots of toys and treats as well as the basics and orders over $60.00 are shipped free.
We understand that this is a frustrating and stressful time for everyone and we appreciate the patience and support that you have shown us. We are working hard to provide pets the care they need and keep staff and clients safe.
July 29th, 2020
We are still practicing social distancing in clinic. Social distancing is way easier when you think of it in dog form.
August 24th, 2020
As of September 1st our fall hours will be as follows,
Mondays, Wednesdays and Fridays: 8:30am-6:00pm
Tuesdays and Thursdays: 8:30am-7:00pm
We hope you all have a great end to your summer!
November 13th, 2020
Covid-19 Safety Precautions.
If you have visited us since March you will be familiar with all the changes that Covid has brought to the practice of veterinary medicine.
Regulations require us to restrict client access to the hospital so please, call us when you arrive and we will let you know what to do next.
If you don’t carry a cell phone then please knock step back 6 feet and we will come out to you.
For the winter, the product pickup bin has been moved to the front of the building. Some products may be kept indoors until you call from the parking lot. Most drugs don’t like freezing temperatures!
There have been ongoing shortages of some drugs and supplies, notably diet food, so please order well in advance of when you will be running out.
Have you looked at the MyVetStore website yet? Just follow the link at the bottom of this website. All orders over $60.00 are delivered for free!
We are working with shortened hours and the staff are doing their level best to provide the safe, friendly service that you and your pet deserve. The phones have been extra busy so consider contacting us by email at email@example.com
Our goal is to return emails the same day they come in.
Dr. Paul and Dr. Kolas are both taking telemedicine appointments. Pictures or video can be sent in advance
So, please, stay safe everyone. We can’t wait to see you all again!
January 20th, 2021
On January 14th the Ontario government announced a province-wide stay at home order.
We want you to know that Veterinary Medicine is still deemed an essential service and therefore we remain open . However, our doors must stay locked and services are to be provided curbside. We are no longer allowed to have clients in the building.
While your pet is in the hospital with us they are still receiving the same great care that you are used to. Our staff is sure to give every pet that comes through our doors some extra snuggles and treats while they are with us.
When you arrive for your pet's appointment please phone us from your car to let us know that you are here. We will give you further instructions then.
Food and medication orders are still to be paid for over the phone and picked up curbside. Please try and give us as much notice as possible when you are running low on supplies. Our suppliers are still being faced with shortages and therefore some items may not be in stock.
We want you to know that the health of your pet is still the number one priority for us. We are so lucky to still be able to provide your furry family members with the veterinary care that they deserve.
We are working very hard to comply with the recommendations put out by public health and our government.
Thank you as always for your support and patience during these hard times.
I can't wait till the vaccine roll out allows us all to be together again.
Christina Watson DVM